X-Tech desktop support
You have the power!

X-Tech Desktop plans deliver PRIORITY SERVICE for a range of everyday business and support functions, from Cloud portal management to critical support and field service. Our plans are designed to be easy to understand and offer flexibility. Rates are based on number of users and plan configuration.

PATCH MANAGEMENT

X-Tech Patch Management is a centrally managed, remote Windows patching function via a cloud portal. With our patching service, updates can easily be approved or declined. Reporting is simple. Furthermore, you’ll have the peace of mind that your computers are always up to date.

PROACTIVE MONITORING

Our Proactive Monitoring service auto generates tickets based on PC issues (i.e. Ram, hard drive).
Tickets are automatically submitted to X-Tech IT to fix issues before they become a problem.

ASSET TRACKING/REPORTING

Knowing what devices you have, and what software/hardware is on the network can be taxing. With the X-Tech Asset Tracking Service, you can forecast equipment replacements/upgrades quickly and easily. Health reports, software audits and inventory reports can easily be generated to give you the information needed when making decisions on your technology.

REMOTE SUPPORT

Perfect for most small to medium-sized businesses. X-Tech Remote Support promptly manages most issues on your devices during normal business hours. Whether it's a software issue (application, operating system, etc.) or a hardware issue (hard disk, printer, etc.) you can rest assured that our technicians will be able to analyze and solve your issues.

CRITICAL SUPPORT

Stuff happens . . . and when it does, X-Tech Critical Support Service is available when you can’t wait for your standard service delivery. When Critical Support issues arise, we start troubleshooting immediately to fix the problem, so you can get back to business.

AFTER-HOURS

After-hours support is available for issues that require attention outside of our normal business hours (Monday – Friday, 8am to 5pm.) Eligible plan members receive discounted rates for after-hours service.

FIELD SERVICE

Onsite services are available when remote support isn’t an option. Whether you need a PC installed, or device troubleshooting, X-Tech IT field techs are the right choice. Eligible plan members can choose to have a block of hours added to their plan for use, or will receive discounted rates for field service as required.

Ask X-Tech:

How do we support 400+ devices for a chain of casual dining restaurants?